THE PERCEPTION OF THE JUNIOR HIGH SCHOOL LEARNERS OF
ST. MICHAEL'S COLLEGE REGARDING THE SERVICES
RENDERED BY THE SCHOOL CANTEEN
Chapter
I
INTRODUCTION
In every school, canteens are always present.
Not just for the extra profit the school will get but also for the school to
provide foods that are healthy for the staff and for the learners.
School canteen is perhaps the busiest place in
school. It is the place where alnost every student is ecpected to pay a visit
at leas one or two times a day, and that not just to have a taste of some
delicacies but also to brush him or herself up with the latest information real
or based on some rumors. It is also an integral part of a day to day lives of
the learners in school. It is where everybody eats, drinks, and hangs out
during free time. School canteen is also a great place to promote an enjoyment
of healthy eating. It is important in every school. Both public and private. It
may operate under a variety of management structures depending on the
individual characteristics and needs of the school.
Every school should be strongly committed to
support student's health and well being throught its curriculum and a range of
initiatives that offer oppurtunities that pronote physical and social health of
an individual. Canteen operation can be considered one of the auxilliary
services provided as ambiance, cleanliness, orderliness, customer service, and
especially tge nutritional value od the foods.
The primary aim of the canteen is to cater food
to the teacher as well as the students. To fulfill this aim, our school canteen
us well-equipped. There are separate cabins for teachers, boys, and girls.
St. Michael's College school canteen is like
any other canteens that needs to have a better system. Since last October 2016,
the administrators of the said school decided to transfer the Senior High
Department to the Basic Education Campus leading to massive adjustment of the
Junior High School Learners.
Conceptual Framework
Conceptual Framework
Statement of the
Problem
This study
determined the perception of the Junior High School learners of St. Michael’s
College regarding the services rendered by the school canteen as of S.Y.
2017-2018
It sought
to answer the following questions:
1. How does the school canteen’s service affects student’s
performance in school?
2. How does the school canteen’s service affects student’s
moral discipline?
3. How did the services rendered by the canteen affect the
learner's health?
4. What are the comments and suggestion of the respondents to
improve the school practices?
SIGNIFICANCE OF
THE STUDY
The finding and result of the
present study would primarily benefit the pupils and might as well as the
teachers and school administrators. In the same way, it was the aim of this
study to evaluate the difficulties encountered by the leaners and the solution
of the said problem with the kind of service that the school canteen rendered.
As a further matter, this research may provide opportunities and enhance the
services that the school canteen offered. This study will provide some
understanding and information on how they will manage the canteen for the
leaners and teachers.
To the school administrator: This study may be a great help in improving the
services canteen and other school food services.
To the students: This study will help the learners to have their
equality at forming lines, a better canteen services and do the 5S+1 easily.
To the teachers: This study may serve as an information for them
to actively take part in maintaining the good quality of the services offered
by the canteen. This can help as it would present them as good role models for
the learners to follow.
Scope and Limitations
This study
focused on the perception of the Junior High School learners regarding the
services rendered by the school canteen. This study is only limited to the
extent of the school year, 2017-2018. The study was conducted in St. Michael’s
College, Basic Education Department, Iligan City with the junior high school
students as the respondents of the study. One possible limitation of this study
is the honesty of the respondents in answering the questionnaire. Hence, the
researchers personally conducted the distribution of the questionnaire to the
student for objectivity and accuracy.
Definition of Terms
Canteen- a restaurant provided by an organization such as a military
camp, college, factory, or company for its soldiers, students, staff, etc.
Discipline- the practice of training people to obey rules or a code of
behavior, using punishment to correct disobedience.
Food-
any nutritious substance that people or animals eat or drink, or that plants
absorb, in order to maintain life and growth.
Nutrition-
the process of providing or obtaining the
food necessary for health and growth.
Service- a system supplying a public need such as transport,
communications, or utilities such as electricity and water.
Student- a person
who is studying at a school or college
Chapter
2
REVIEW
OF RELATED LITERATURE
Based on the Australian Government Department of Health
(2013), the school canteen is a great place to promote an enjoyment of healthy
eating. For students who use the
canteen regularly, the food purchased makes a significant contribution to their
food intake and nutrition; therefore, it makes sense to ensure the best food
possible is available to enhance their ability to learn and take in the
information presented to them in class.
There are many aspects of a child’s life that may be
restricted in an educational sitting. For example, the type of reading material
accessed in the library, internet access and visual material (DVD) and the
clothes they wear. It is appropriate to restrict unhealthy food in an educational
setting. The canteen also plays an important role within the broader school
environment – that of reinforcing knowledge, skills, and behaviors about
healthy eating and lifestyle which are taught in the classroom. Food provided
at school has a considerate influence on the development of children’s long
term eating habits, food preferences and attitude towards food. The school
canteen plays a vital role in promoting healthy foods and creating a school
culture of healthy eating.
Two main ways in which school canteens have an impact on school
life are in supporting teaching through proper nutrition and health practices;
including the provision of special dietary requirements for some students and
staffs, in being sectors of schools which can easily become trouble zone if
specific measures are not put in place to prevent this.
A large proportion of students eat in school canteens every
day. Since they cannot leave the school during the day, they constitute a
captive market for canteen operators. This, however should never lead to exploitation
through high prices or poor quality foods and drinks. Schools have a duty to
feed students and staffs properly. Administrators and canteen committees must
ensure that school canteens meet national standards for food preparation,
storage, hygiene, and safety. Failure to do so would result in serious health
problems for the staff and students who consume the fare.
Well-planned school canteens support adequate development
and learning. They provide adequate nutrition which gives students and staff
high energy levels and prevents diseases, such as obesity and anemia, which are
related to poor diet. Progressive canteens also forge synergistic links with
school’s food and nutrition departments and science departments, where they
exist. School canteens should serve food and drinks which are low in saturated
fats, sugar, salt, and food dyes. More fruits, fruit juices, vegetables, and
whole grain food should be on the menu. There should be fewer soft drinks, no
energy drinks or sports drinks, no alcohol, and no deep-fried food. It will be
necessary to retrain student’s palates in some instances, but this is in the
best interest of the students.
The school canteen follows guidelines on operational
management set by the Department of Education. These guidelines are hereby
issued in order to rationalize the operation and management of school canteens
and to ensure and provide hands-on-training for pupils on planning, purchasing,
handling, storing, preparing, serving, safe, and nutritional meals.
In school, a proper regulations and supervisions should be
implemented because a school canteen can become a trouble sometimes. And a
school canteen as we observe, it is noisy. As a preventive measures, a canteen
administrator should implement rules for everyone to follow in order to avoid
chaos and good behavior in canteen. Some may even want to continue eating
during class. Also this will eliminate fighting, jumping, shouting, bullying,
and extortion of money and food for younger student. And most of it, it is
important to show good manners and respect to the teachers and the canteen
staffs. We do have problems regarding the services and food the canteen offers.
With school budget so tight and no hint of expanding school meals program, it
can be very hard for school to provide a catering service they would like. A
service that can fully tackle the problems. School canteens don’t only have the
job to ensure they are helping students develop healthy eating habits to tackle
obesity, but also have to simple ensure students are not going through the
school day hungry.
Canteen gives a service that worth for
what students paid. A canteen must have a complete facilities and good
personalities of the staff. All canteens have the responsibility to its
costumer safely and good. A proper canteen service also need to regards health
and safety issues like good ventilation, by having a clean window, a suitable
lighting, enough room space for tables and chairs, and clean with appropriate
waste container, proper maintenance and equipment and also by keeping the
floors free from obstructions and any other safety actions to avoid accidents.
Our school canteen is perhaps the busiest place in the
school. It is the place where almost every student is expected to pay at least
one or two visits a day and that not just to have a taste of some delicacies,
but also to brush her or him up with the latest information, real or based on
some rumor. Thus, there is a free and frank discussion of fashion of various
boys and girls and teaching habits of different teachers. Sometimes, discussion
can centre on some political or economic matter also. Particularly, the senior
students may discuss some new world development or new government policy on
some matter.
The primary aim of the canteen is to cater food to the
teacher as well as the students. To fulfil this aim, our school canteen is
well-equipped. There are separate cabins for teachers, boys and girls. The
teacher sit separately in their cabin which is their faculty room, but the boys
and girls often mix up and sit together in their cabins. But what do our
canteen serves, is it changed everyday? Is it healthy for us students and
teachers? According to our canteen staffs, they serve healthy foods as much as
possible and all dishes are cooked at home and not served the other day. The
juices are made up of mineral water. Now that’s what you call safe.
Adolescents need a balanced diet/nutrition intake because
their physical development and activity are dramatically increasing (Kim,
2002). They prefer tastier and trendy food so they eat a lot of fast food and
instant snacks which is affected by food commercials and convenience (The Food
and Drug Association, 2007). As a result of that, there are a lot of health
problems caused from much intake of sugar, salt, fat, etc. Therefore, in early
1997, the school meal program started to operate in all the primary schools and
expanded to high schools in 1999 and middle schools in 2002 (The ministry of
education, 1999) to improve their body strength and dietary life by providing a
healthy well-balanced lunch (Lee, 2003).
General Business
Structure of Canteens
School
canteens may operate under a variety of management structures depending on the
individual characteristics and needs of the school. Schools may decide to
provide a food service to students in several ways.
Scenario 1: Full-time paid canteen manager plus paid staff
and/or volunteers. The canteen manager is present at all times and their work
is supported by paid staff and possibly volunteers.
Scenario 2: Part-time paid canteen manager plus volunteer
staff. The canteen manager will attend the canteen in the morning to allocate
tasks, to volunteer staff, and return in the afternoon to finish operations for
the day.
Scenario 3: Fully staffed by volunteers – the canteen is
staffed by a volunteer canteen manager with volunteer staff. It may
alternatively be staffed by a group of volunteers each whom is responsible for
the operation of the canteen on particular days.
Management agreements
The management agreements between the parties should state
clearly how any profits made from the canteen are to be distributed. There are
a number of options that should be considered.
·
The school council pays
profits to the school for inclusion in the annual school budget and expenditure
is in accordance with school priorities established by the school community in
the school charter and plan.
·
The school council pays
profits to the school but they are not included in the annual school budget.
The school and school council determine the use of profits together. This option
allours for some of the canteen profits to be invested back into the canteen so
that heathy changes can centime to be made.
Following the standards a proper canteen service should
meet, DepEd once banned junk foods and soft drinks selling at every school
canteen. Whether we like it or not, our healthy lifestyle is a top priority
each of us should have. Banning of unhealthy products doesn’t mean that were
not allowed to eat it forever. It means that all of us have to eat healthy food
and drinks for our health, every once in a while. We can eat junk foods, but we
should set our own limit to meet a healthy lifestyle. A proper canteen should offer
not just healthy products but also healthy surroundings. A clean canteen, a
clean and healthy canteen operators, a clean and healthy food.
A number of studies have analyzed the link between the consumption of
certain types of food and obesity and the influence of well-balanced school
meals on the nutritional status of children and adolescents. This demonstrates
the importance of school-meal programs and their influence on healthy food
choices among children and adolescents. All-day schools, as
government-supported institutions, represent an opportunity to influence
nutrition patterns by offering a highly nutritious lunch. This might contribute
to the development of long-lasting healthy food-related lifestyles and good
behavior and dietary habits.
Costumer’s satisfaction studies have been part of standard repertoire of
marketing science. In the service sectors, especially, the food retail
industry, the high relevance of service quality for business success is recognized
and examined by periodical studies. The literature shows the effect of customer
satisfaction on customer loyalty and all authors agree that customer
satisfaction has a high impact at a firm's success or failure. Up to now,
research dealing with school meals has focused on nutrition, analyzing the
weight or the adequate supply of vitamins and nutrients. The most comprehensive
study is that of Meyer et.al (1997) who identified three factors influencing
student's satisfaction: quality of food, dining ambience, and staff which have
the highest impact on customer satisfaction and on purchasing rate. However,
there are several other influencing factors such as nutrition, variety, time,
cost, queue time, and portion size. For paid meals, price is one of the most
important factors influencing lunch participation. If price increases, the
participation rate decreases. Additionally, a larger school, a closed campus,
and an on-site kitchen contribute to a higher participation rate.
(Balden, Frederike Lulfs, & Spiller,
Achim. 2009. Journal of Food Service. United States: Wiley Periodicals, Inc.)
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